Refund policy

If for some reason, you are not satisfied with the purchased goods within 30 days of receiving the order, you can refund or exchange for another model l if you meet the following terms:

  1. The goods must be returned within 30 days after receipt.
  2. The product must be free of stains or visible signs of use and not damaged.
  3. The goods must be accompanied by all original labels.
  4. Consumer are not allowed to send the goods to the warehouse for door-to-door return.
  5. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. Except for the shipping fee, no other fees are required.
  6. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

I need to return the product/replace the product-what should I do?

Prior to returning the product, please contact us. You can contact us at contact@eniacelec.com , providing your order number, and telling us the reason for the return. We will have after-sale staff to assist you with the return process. To avoid sending errors, please be sure to contact us before returning any item.

Order Cancellation Policy

We allow order cancellations under the following conditions:

  • Consumers can cancel their order before the order is shipped.If the cancellation request is made before shipment and within the allowed cancellation period stated on our website, the order can be successfully canceled.
  • The merchant processes orders within 2 business days after receiving an order. If the cancellation request is submitted before processing is completed, the order can be canceled.
  • Once an order has been shipped, it can no longer be canceled, and the consumer must follow the return policy.

Where should I ship the product?

In order to obtain a full refund of the purchase price of the product (excluding initial shipping and handling fees), you must contact the internal sales team at contact@eniacelec.com. The product must be returned to ENIAC Technology in its original packaging and condition. If the customer fails to return any original documents, cartons, packaging materials etc., additional purchase fees may be charged.

We recommend that you choose a traceable shipping method to protect your rights.

The product has been used for more than 30 days, but what should I do If something goes wrong?

All quality-related defects in products directly sold by ENIAC Technology are covered by a comprehensive warranty, that is, from the date of purchase (3 Month). The warranty must show proof of purchase and a description of the product problem.

Please follow the procedure below:

  1. Buyers must provide sufficient proof of purchase.
  2. ENIAC Technology records the process when the buyer diagnoses and resolves the product issues.
  3. The serial number of the defective item and/or visible evidence describing the defect is required.
  4. May need to be returned for quality inspection.
  5. For defective items that ENIAC Technology needs to return, if the wrong item is returned to ENIAC Technology or the defective item is not returned, the warranty for these replacement items will be invalidated.
 Tips: Valid proof of purchase

Order number and proof of purchase purchased online through ENIAC Technology.

Please note that processing a warranty claim may require more than one type of proof of purchase (such as a remittance receipt and confirmation of the original shipping address of the item).

Not covered by the warranty:

There are not enough products for proof of purchase.

Items beyond the warranty period.

Non-quality related issues.

Problems caused by free products and third-party repairs.

Damage from external sources.

Damage caused by improper use of the product.

When can I get my return amount?

We will confirm the refund amount after receiving the product, and the refund amount will be refunded through your original payment channel. This may require bank review and processing. The refund amount will usually be returned to you within 2-7 working days.

If you have any further questions regarding refunds, returns, or cancellations, please contact us at contact@eniacelec.com. We will be happy to assist you!